Tiny bit about me 🫶🏾 …
I don’t just design touchpoints—I walk the entire path in the customer’s shoes (blisters and all).
CX has always been my first love. Early in my career I realized there was more to customer experience than just the support function. It's everything. It's about how your customer feels about your business, whether they're discovering you for the first time or renewing for the third year. And it's about building the systems that make good experiences repeatable, not accidental.
I've spent 6+ years building customer success operations and designing experiences across contexts most people never touch. I've led teams of 25+ managers supporting 90,000+ users accessing solar power in off-grid villages, reducing churn by 20% and improving CSAT by 20%. I've conducted customer research and mapped journeys for African startups like Errandi, turning insights into onboarding flows that reduced friction. I've redesigned course delivery for funding education platforms. And today, I'm working on accessible healthcare solutions for rural communities in Africa.
The work changes. The approach doesn't.
I listen deeply. I ask the right questions. I design for the real customer, not the assumed one. And I build systems, whether that's a QA framework, a journey map, or a customer success program, that don't fall apart the moment I walk away.
Over 90,000 households have touched something I've built or designed. That number matters to me, not because it's big, but because behind every one of those numbers is a person who needed something to work, and it did.
My Approach - How I think
Inspiration strikes me in the quiet moments — early mornings in Lagos before the city wakes up, listening to Afrobeats on repeat, or watching how people solve problems in ways I'd never expect. That's where I find better ways to create experiences: not in the theory, but in the real, messy, human behavior we miss.
01
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Find the real problem
I start with research — customer interviews, journey mapping, call analysis. Most CX problems look like support issues on the surface. Underneath they're usually design or communication failures.
02
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Map the whole system
I don't fix touchpoints in isolation. I map the full journey — emotions, actions, pain points, context — so the solution works across the entire experience, not just the moment I'm looking at.
03
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Build things that stick
I don't fix touchpoints in isolation. I map the full journey — emotions, actions, pain points, context — so the solution works across the entire experience, not just the moment I'm looking at.
Fun Stuff
I'm a reader — mostly fiction, occasionally non-fiction when someone convinces me it's worth it. The books below hold memories for me, so I'm sharing them with you in case you need a recommendation.
Fair warning: I also indulge in conspiracy theories. Not too much, but enough to encourage my delusions. Let's just say I believe in both the princess and the frog story and the moon landing — just a little more in one than the other. 😅
Outside of work you'll find me building my Lego collection (5 sets and counting 🧱), getting lost in a good story, or listening to Afrobeats on repeat. I'm a huge Mariah the Scientist fan — if you know, you know.
